Terms & Conditions

• All orders are processed within 1-4 business days
• Free Domestic Shipping on orders over $65 (Australia only)
• Domestic Shipping Options:
  • Standard: $10 flat rate
  • Express: $25
• International Shipping:
  • Price will be calculated at the check out ( Import duties may apply).
• Tracking info emailed upon dispatch.
• We replace/refund for incorrectly addressed deliveries on our end, not for incorrect customer addresses, please double check that information that you provide is correct.

For inquiries outside these regions, contact us at hello@tangocandles.com.au for a quote!

Prices are in AUD.

OVERVIEW

This website is operated by Tango Candles (“we,” “us,” or “our”). These terms and conditions (“Terms of Service”) outline the rules governing your access and use of our website, including all information, tools, and services available through it. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

USER AGREEMENT AND RESTRICTIONS

• Age Requirement: You must be of legal age in your jurisdiction to use the website. By agreeing, you represent that you meet this requirement and can take legal responsibility for your actions.
• Acceptable Use: Don’t use our products for illegal purposes or violate any laws while using the Service.
• Consequences of Violation: Any violation of these Terms will result in immediate termination of your access to the Service.

GENERAL CONDITIONS

• Right to Refuse Service: We reserve the right to refuse service to anyone for any reason at any time.
• Data Transmission: Information transmitted during use (excluding credit card information) may not be encrypted. This includes network transmissions and changes to conform to technical requirements. Credit card information is always encrypted during transfer.
• Restrictions on Use: You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

• Disclaimer of Accuracy: We are not responsible for the accuracy, completeness, or timeliness of information on the site. It’s provided for general information only and shouldn’t be relied upon solely for decision-making.
• Historical Information: The site may contain historical information, not guaranteed to be current. We reserve the right to modify the content but have no obligation to update information.
• Your Responsibility: You are responsible for monitoring changes to the site to stay informed.

MODIFICATIONS TO THE SERVICE AND PRICES

• Price Changes: We reserve the right to change product prices without notice.
• Service Modifications: We may modify or discontinue the Service (or any part of it) at any time without notice.
• No Liability for Changes: We are not liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.

PRODUCTS OR SERVICES

• Limited Availability: Certain products or services may be available exclusively online and have limited quantities. These are subject to return or exchange only according to our Return Policy.
• Product Representation: We strive to display product colours and images accurately; however, we cannot guarantee your computer monitor’s display will be exact.
• Sales Limitations: We reserve the right to limit sales of products or services to any person, geographic region, or jurisdiction.
• Product Discontinuation: We can discontinue any product at any time.
• Warranty Disclaimer: While we strive for product accuracy, we cannot guarantee that the quality of any products, services, information, or other material purchased will meet your expectations or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

• Order Refusal: We reserve the right to refuse any order you place. We may limit or cancel quantities purchased based on various factors.
• Account Updates: You agree to provide current, complete, and accurate purchase and account information for all transactions. You also agree to promptly update your account information to ensure successful transactions and communication.
• Return Policy: For more details on order returns or exchanges, please refer to our Return Policy.

OPTIONAL TOOLS

• Access and Disclaimer: We may provide access to third-party tools over which we have no control. These tools are provided “as is” and “as available” without warranties or guarantees. We have no liability arising from your use of these tools.
• Your Responsibility: Your use of any optional third-party tools is entirely at your own risk. You should ensure you understand the terms on which the tools are provided by the relevant third-party provider(s).

THIRD-PARTY LINKS

• This website may contain links to websites operated by third parties (“Third-Party Links”). We are not responsible for examining or evaluating the content or accuracy of any Third-Party Links and do not warrant or endorse any such materials or websites.

We are not liable for any damages or harm arising from your access to or use of any Third-Party Links. You should carefully review the terms and conditions and privacy policies of any Third-Party Links you access. Complaints, claims,concerns, or questions regarding Third-Party Links should be directed to the applicable third party.

GRANT OF RIGHTS

• By submitting content (collectively, “Comments”), including contest entries, creative ideas, suggestions, proposals, plans, or other materials, you grant us a non-exclusive, perpetual, irrevocable, royalty-free right to edit, copy, publish, distribute, translate, and otherwise use such Comments in any medium.
• No Confidentiality or Obligation: We are under no obligation to: (1) maintain the confidentiality of Comments, (2) compensate you for Comments, or (3) respond to Comments.
• Moderation Rights: We reserve the right, but have no obligation, to monitor, edit, or remove Comments deemed unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or violating intellectual property rights or these Terms.
• Warranties and Disclaimers: You warrant that your Comments will not violate any third-party rights, including copyright, trademark, privacy, or personality rights. They will not contain unlawful, abusive, obscene material, or computer viruses that could disrupt the Service. You will not use a false email address or impersonate another person. You are solely responsible for the accuracy of your Comments and any liability arising therefrom.

UPDATES TO TERMS OF SERVICE

• This page allows you to access the latest version of our Terms of Service. We reserve the right to update, change, or replace any part of these Terms at our sole discretion. These updates will be posted directly on our website. It’s your responsibility to periodically check for changes. Your continued use of the website or Service following any posted updates signifies your acceptance of those changes.

CONTACT INFORMATION

•   Questions about the Terms of Service should be sent to us at hello@tangocandles.com.au